Shipping Policy – DoogPaw

Thank you for shopping with Everjew. Our goal is to provide a smooth and transparent shipping experience for all our customers.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons, promotions, or high order volume, processing times may be slightly extended.

Shipping Time

Because we work with international fulfillment partners, shipping times may vary depending on the destination.

Estimated delivery times:

• United States: 7–12 business days

• Europe: 7–15 business days

• Canada & Australia: 8–15 business days

• Rest of the world: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes active within 24–48 hours after shipment.

Multiple Shipments

In some cases, items from the same order may be shipped separately depending on product availability and warehouse location.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes determined by the destination country.

These charges are the responsibility of the customer.

Incorrect Address

Please make sure that your shipping address is correct at checkout.

Everjew cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window, please contact us and we will assist you in locating the shipment.

If a package is confirmed lost by the carrier, we will offer a replacement or refund according to our refund policy.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve the issue quickly.

Contact

If you have any questions regarding shipping, please contact us:

Support Email:  support@doogpaw.com